Frequently Asked Questions
What is a Short-Term Rental?
A Short-Term Rental, also known as a vacation rental, is the rental of a legally-certified dwelling unit for periods of less than 30 consecutive days per occurrence. A Short-Term Rental Certificate is required prior to advertising and renting your property.
Who needs to apply for a Short-Term Rental Certificate?
Any owner renting a property for a period of 30 consecutive days or less is required to apply for a Short-Term Rental Permit. It is the owner(s)’ responsibility to know and comply with all ordinances, resolutions and regulations that apply to short term rentals within the Riverside County
What if I do not obtain a Short-Term Rental Certificate?
Renting or advertising your home for rent on a short-term basis without a certificate is in violation of the Riverside County’s ordinances and subject to enforcement processes as provided for in County Code Article XIV Section 11-500.
Do I also need to obtain a separate business certificate?
No. The STR Business Certificate is all you need to begin advertising your rental and remitting taxes.
What is the cost of an STR Certificate?
There is an Initial application fee of $740 with an annual renewal fee of $540.
Does my short-term rental certificate apply to multiple properties?
No. You are only allowed to short-term rent one dwelling unit per certificate in the Riverside County An owner is permitted a maximum of one “whole home” rental and one “partial home” rental but each STR requires its own certificate and annual fee.
Do I have to display my certificate?
Yes. The STR Certificate, visitor emergency information , must all be posted in a conspicuous place within the short-term rental unit at all times. Your STR Certificate PDF can be found in the Business Center by clicking your account name under "Manage Your Account(s)".
Is the County working with Vrbo?
No. Vrbo does not collect or remit lodgers’ tax to the Riverside County on behalf of property owners and/or authorized agents.
Can I pay by credit card?
Yes! We are able to take Visa and Mastercard. The Riverside County does not assess a convenience fee but your credit card company might impose a fee. .
Can I pay by e-check ?
Yes! You can select your e-check during checkout. In doing so, you authorize you bank to send the payment electronically to the Riverside County The County does not pull the money from your account, ever.
I need to close my account. What do I do?
Please email the Riverside County at TLMA-STR@rivco.org. Please include the closure date and the reason you are closing the account.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and technical questions. Whether you have a question about the system or technical questions about how to do something in GovOS, please reach out to our support team.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6 digit Account Number and the GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the GovOS Activation code to be authorized to connect to an existing property record.
I did not receive or I misplaced the letter with my activation code. What do I do?
Contact GovOS blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://wheatridge.munirevs.com). They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Log In page, click the “Forgot your password” link and follow the instructions that will be e-mailed to the User’s registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact
GovOS Support
When contacting support, be sure to include the jurisdiction (Riverside County) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!